Technical Service Manager

True are partnering with a nationally operating HVAC service specialist supporting some of the UK’s largest facilities management clients. With a well-established service division, long-term maintenance contracts, and a strong technical backbone, they’re now looking to appoint an experienced Service Manager to take full ownership of a regional engineering team based out of High Wycombe.

This is a senior, office-led leadership role, ideal for someone with strong air conditioning and chiller knowledge who enjoys balancing technical oversight, people management and commercial performance. You’ll be stepping into a critical position within the business, with clear long-term progression potential for the right individual.

Service Manager Package:

• £65,000 – £70,000 basic salary
• Performance-related bonus
• Car allowance available if required
• Office-based role with client site visits as needed
• Long-term career progression with a clear pathway beyond Service Manager

The Role:

As Service Manager, you’ll be responsible for overseeing a service team of 15–16 engineers across senior and intermediate levels, ensuring contractual performance, technical quality and commercial targets are consistently met.

You’ll manage day-to-day operations including labour allocation, rotas, quoting, ordering and financial performance, while acting as a key point of contact for major TFM clients. Communication is central to this role, you’ll need to confidently explain technical issues to both highly knowledgeable stakeholders and non-technical client administrators.

Key Responsibilities:

• Lead and manage a multi-level HVAC service engineering team
• Oversee service delivery across AC systems, chillers, split systems, VRV/VRF
• Manage quoting, ordering, labour planning, efficiency and rota management
• Monitor operational performance against financial and service KPIs
• Act as a senior client-facing representative, particularly with major TFM providers
• Communicate technical issues clearly and professionally to varied client audiences
• Work closely with the Technical Manager to ensure correct commissioning and standards
• Support engineers with escalation and technical guidance where required

What We’re Looking For:

• Strong technical background in air conditioning and chiller systems (essential)
• Experience managing or supervising service engineers in an HVAC environment
• Commercially aware, with experience managing service financials and efficiency
• Confident communicator with strong client-facing capability
• Organised, structured and comfortable leading teams at scale

Support & Progression:

You’ll report directly into the Service Director, with structured support from a highly experienced Operations Manager during your handover period, you won’t be expected to know everything from day one.

This role also offers clear long-term progression, with potential to step into a General Manager or Associate Director-level position as the business continues to grow.